The Tourist Refund Scheme (TRS) allows you to claim a refund of the goods and services tax (GST) and wine equalisation tax (WET) that you pay on certain goods purchased in Australia.
The TRS office is operated by Australian Border Force and is located on the Departures Level just after Customs within the main Heinemnann Tax & Duty Free store.
More information about the TRS can be found here.
There are dedicated drop off and pick up points across our International and Domestic terminals, including designated areas for disabled passengers.
More information on these locations including maps and fees, can be found on the pages below.
Please contact your airline to organise a wheelchair for your trip through Sydney Airport.
For information on commercial vehicle operators, including taxi and rideshare drivers , visit our Commercial vehicles page.
Sydney Airport warmly welcomes thousands of passengers every day through our Domestic and International terminals. We are committed to providing an inclusive and accessible experience for all passengers and visitors. Plan your journey by visiting the Assistance section of our website.
If you have noticed an area that requires our attention, please log a service or maintenance request by submitting the details here.