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Airport Ambassadors

Our SYD Airport Ambassadors are located at both International and Domestic terminals, providing helpful assistance to passengers travelling through Australia’s busiest airport.

Airport Ambassadors wear bright blue jackets to ensure they are easily identifiable and will be happy to assist you with wayfinding or any queries you may have.

T1 International terminal
Departures level
  • Between check-in counters "G" and "H"
  • Opposite check-in counter "D", near front terminal entrance
  • Opposite SYD Airport Tax and Duty Free Store after immigration and security screening

Please note Airport Ambassadors are unable to provide meet and greet services to individuals or special assistance.

T1 International terminal
Arrivals level
  • Opposite passenger exit A and B

Please note Airport Ambassadors are unable to provide meet and greet services to individuals or special assistance.

T2 Domestic terminal
Arrivals level
  • Opposite baggage carousel number 2

Please note Airport Ambassadors are unable to provide meet and greet services to individuals or special assistance.